Insurance Chatbot Examples: 5 Innovative Use Cases

//Insurance Chatbot Examples: 5 Innovative Use Cases

What Is an Insurance Chatbot? +Use Cases, Examples

insurance chatbot examples

This would be a transparent way to show customers what they’re getting for the price and how much is covered depending on the need or accident. We recommend using a customer messaging solution like


to start learning what your customers need, and give them the right answers instantly. Your business can set itself apart by using automation to simplify an otherwise tedious search process. You can train your bot to get smarter, more logical by the day so that it can deliver better responses gradually.

insurance chatbot examples

Sensely is a conversational AI platform that assists patients with insurance plans and healthcare resources. Another simple yet effective use case for an insurance chatbot is feedback collection. Here are eight chatbot ideas for where you can use a digital insurance assistant. You just need to add a contact form for users to fill before talking to the bot.

Insurance Chatbot Use Cases (and Why Providers Need AI Now)

Clients’ request was to automate administrative tasks, customer journeys, and to create a chatbot that can collect rich data from customers as part of an insurance claim. Whatfix facilitates carriers in improving operational excellence and creating superior customer experience on your insurance applications. In-app guidance & just-in-time support for customer service reps, agents, claims adjusters, and underwriters reduces time to proficiency and enhances productivity.

insurance chatbot examples

This means there is a lot of potential for self-service tech, including chatbots. Let’s dive into the world of insurance chatbots, examining their growing role in redefining the industry and the unparalleled benefits they bring. In 2012, six out of ten customers were offline, but by 2024, that number will decrease to slightly above two out of ten. Chatbots increase sales and can help insurance companies automate customer conversations.

Automatically Process Insurance Claims

Therefore, we expect to see more implementation opportunities of chatbots in the insurance industry which are AI driven tools. AXA has an extensive website, so using a chatbot to help users find exactly what they’re looking for is a clever, sales and customer-focused way of offering assistance. Plus it’s important to know how your chatbot is doing so you can monitor its performance and make any necessary improvements. With Userlike, our chatbot shows a five-star rating system at the end of every chatbot conversation. Customers can also leave written feedback, and agents can use the chatbot’s transcripts to see how the conversation went.

The chatbot can match the right coverage package for customers according to their needs. The virtual insurance agent even monitors rates and let customers know about the best deals. The company has integrated a chatbot in their app which handles customer query and claims. Prior to validating the claim, the chatbot asks customers about the incident.

MyRA also allows customers to compare products which make it easy for customers to make better decisions. If the chatbot is unable to address customer queries, then it transfers the chat to a customer care executive. California-based insurance company, NEXT Insurance has launched an insurance chatbot on Facebook Messenger with which small businesses can get quotes and buy insurance.

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You can pin popular insurance topics to the top and ensure that customers receive consistent answers with every search. Users can choose to either type their request or use the provided button-based menu in the chat. Getting connected to an agent is quick and painless, which we learned

is especially important to consumers

when using a chatbot. According to our chatbot survey,

“What do your customers actually think about chatbots? ”

almost 40% of customers are also comfortable making payments using a chatbot. Your chatbot can then take all the necessary steps to qualify your customers and only push the serious ones through to your agents.

What is the ROI for Building a ChatBot?

Connect your chatbot to your knowledge management system, and you won’t need to spend time replying to basic inquiries anymore. Use of Chatbots in any ‘Business – Support – Communication’ can increase your productivity by 30%. Customers are “heard,” jobs are simplified, personalized advice is given, and time and effort are saved. According to another survey, 53% of individuals are more inclined to acquire a product from a company they can contact through a chat app.

Chatbots may take over the repetitive duty of teaching clients a variety of static FAQs, such as process flow, policy comparison, and policy recommendation, using a large database. They provide customer assistance 24 hours a day, seven days a week, with quicker resolution and straight-through processing, resulting in higher customer satisfaction. Testimonials appearing on this site are actually received via text, audio or video submission. They are individual experiences, reflecting real life experiences of those who have used our products and/or services in some way or another. Many insurance agencies are deploying chatbots for similar use cases and view it as a profitable investment. Few companies have come up as the most viable choices to help deploy customized chatbots with multiple developments and hosting features.

The information gathered by chatbots can provide valuable insights into customer’s behavior, preferences, and issues. This information can help insurance companies improve their products, services, and marketing strategies to exceed customer needs and expectations. Allstate’s AI-driven chatbot, Allstate Business Insurance Expert (ABIE), offers personalized guidance to small business owners. ABIE can answer questions related to different types of business insurance, recommend appropriate coverage, and provide quotes for the suggested policies.

insurance chatbot examples

They may also gather user input of the brand, product, or even the website. They’ve become a part of every business, freeing individuals from repetitive, monotonous, and low-skilled tasks. You can easily edit any of our bot examples without needing any special tech skills or coding skills.

Insurance Chatbot Examples: 5 Innovative Use Cases

Increasingly, insurance providers are investing in modern conversational artificial intelligence (AI) to scale personalized, effortless and proactive customer experiences. In an industry where customer lifetime value is so high, implementing an insurance chatbot can pay massive dividends that will satisfy the customers, C-suite, and investors. When companies are able to offer a streamlined solution, it can also lead to a better price for the customer. The

AI chatbot

learns from its conversations over time, which improves the quality of its answers and grows your insurance knowledge base. Chatbots are the new holy-grail of augmenting customer engagement and brand presence. They are proving to be very useful in most industries including the insurance industry.

  • Or qualify an insurance lead through the bot before handing over to insurance agents in your sales team.
  • Upgrading existing customers or offering complementary products to them are the two most effective strategies to increase business profits with no extra investment.
  • Learn how Haptik’s insurance chatbot helped enhance KLI’s customer engagement by 500%.
  • According to’s report, an encouraging 59% of insurers report that their organizations are already using Generative AI.

Modern AI bots can perform numerous operations, saving your human resources and operational costs. These research and facts demonstrate the growing impact of AI in the insurance industry and the potential benefits of using Generative AI to enhance operations and improve customer service. Helvetia’s digital assistant, Clara, is currently testing the OpenAI’s ChatGPT and integrating its knowledge about insurance. Whenever a question is asked to Clara, the AI chatbot searches for the relevant information on the website and provides an interpretation to the person who asked the question. This eliminates the need for the person to look for information on their own, as they will receive an answer formulated by AI.

insurance chatbot examples

All types of businesses are picking up all types of bots – and for all types of platforms from Facebook to WhatsApp. However, recent advancements allow organizations to use chatbots that require little or no coding. This allows for speedier application delivery and faster value generation since a graphical user interface (GUI) is available to build and configure the bot. No-code deployments are suitable for information-collecting chatbots and those that encourage human interaction.

  • There are plenty of co-working spaces growing up in the market now and then.
  • Companies can keep these new customers by enhancing their digital experiences and investing in chatbots.
  • Chatbots are one of the most popular applications of artificial intelligence in insurance.
  • To learn more about how natural language processing (NLP) is useful for insurers you can read our NLP insurance article.
  • Chatbots that use analytics and natural language processing can get to know your audience pretty well.

Read more about here.

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